Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Response Guarantee

  • Each ticket you post to our customer help and support Department will be handled within about 60 minutes. All general queries will be replied to instantly. Nevertheless, if the help inquiry you have sent us needs aid from a proficient technician, we are going to send the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Qualified Customer Help And Support Service

  • We give you round the clock tech help and support via a turbo–fast ticket program included in your Control Panel. You’re able to e–mail us at any time about any of the programs that come pre–installed on your virtual server, such as the desired Operating System, the server admin panel and our custom designed Web Site Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • A complete and constantly updated knowledge base is incorporated into our custom–built Web Site Control Panel. It provides quick tips on how to execute all the regular website administration jobs. The Help zone includes thorough how–to content articles and step by step video lessons. You can reach the Help area by pressing the Help or Video buttons in the right side of each Control Panel section.