1 hour ticket response
We are devoted to offering a quick and proper answer to every helpdesk ticket posted by a customer. Our experienced customer service staff members will review your situation and will offer you the best solution. We offer a 1–hour response time guarantee for all tech support tickets. In fact, the average client support ticket response time has proven to be 20 minutes.
A Top–Class Technical Support Service
We’ve got a team of web hosting support techs who are ready to answer all your queries anytime you are in need of assistance. The majority of our client service staff representatives have several years of experience in the cloud web hosting arena, so you can constantly count on swift and comprehensive answers to your problems.
An Easy–to–Browse Help Section
Integrated into the Web Site Control Panel is an intuitive Help Center, which features various sources of information. You can browse through a constantly updated knowledgebase featuring web hosting account management articles and website management articles, watch our educational video tutorials or have a peek at the F.A.Q. library.