Tech Support Channels
A 60–Minute Ticket Response Guarantee
We offer a 1–hour response time guarantee for each support ticket or e–mail that you submit to our help desk support staff. We’ll swiftly reply to all typical queries and forward right away the case to our server administrators if any further assistance is required. If you make use of our Managed Servers package, we will perform any of the included server management services at a time that has been discussed with you beforehand.
A Top–Notch Help Desk Support Service
Our tech support team will be online for you 24/7 if you require help with the Web Site Control Panel or with any of the applications that we have pre–installed for you on the server. And if you require help with the day–to–day admin tasks on your server, you can have a glimpse at the Managed Servers package, which includes backup hard disk space, OS updates on a weekly basis, troubleshooting and installation services, server monitoring and rebooting services, etcetera.
A User–Friendly Help Area
We have equipped our Web Site Control Panel with a fully detailed knowledge base, which includes detailed explanations of all its features and functionalities. Additionally, we have created detailed video tutorials that will further explain to you how to perform a specific task or troubleshoot a commonly encountered issue. All the educational articles and the video tutorials are easily reachable from each Web Site Control Panel section through the Videos and Help buttons located in the upper right corner.