A 99.9% Server Uptime
We’ve built our cloud web hosting platform using dependable hardware components and heavily customized software. Our sysadmins have installed a tweaked version of SELinux on each of our physical servers to ensure maximum protection and reliability. We have set up a number of DoS prevention appliances along with powerful firewalls to make sure our network is impregnable and secure.
All cloud web hosting packages include a 99.9% server uptime guarantee. And no matter which datacenter you choose, the guarantee remains unchanged.
A 99.9% Network Uptime
When you set up your very own cloud hosting system, it is important to also set up your own network infrastructure. That is the reason why we built a custom internal network in each one of our datacenter facilities. Relying on top–drawer Juniper routers and switches, our internal network allows for mega–fast data transfer rates and is also fully redundant.
As a result, you will take advantage of a 99.9% network uptime in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe and in our data center in AU, irrespective of which web hosting service you have chosen.
A 30–Day Money–Back Guarantee
Like with any other service, if it’s your hard–earned money at stake, you cannot feel really safe. That is the reason why, with each of our cloud hosting packages our company offers a 30–day money–back guarantee. In the event that you don’t feel content with our web hosting service or if you want to use an even more robust web hosting solution, like a VPS servers or a dedicated servers – we will give you a full refund, with no obscure fees or return taxes.
24/7 Technical Support
If you’ve ever been forced to wait around for hours for an answer, you’re aware of how aggravating this can be, even more so if your web site is on the line. For this reason, we offer you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our customer service technicians will be right here for you and they will respond to you in under sixty minutes. And the best thing is that their average ticket response time is less than twenty minutes!