Find out what hosting providers mean when they say "phone support".
If you've ever had a cloud web hosting account in the past or you've dealt with any other type of online service, you're probably well aware from your personal experience that for many things it is better to speak with a live person over the phone instead of exchange tickets or e-mail messages. If you'd like to learn more about a service before you buy it or in case something small has to be made, for instance, it will be far easier and faster to do it live. When you are able to seek the advice of representatives by phone, it is very likely that you are dealing with a real web hosting provider, not a reseller. The level of support that you can get over the telephone varies between different suppliers - from very general matters to expert tech support. Generally most suppliers offer pre-sales assistance and 1st level telephone support, while more complicated tech matters are managed via e-mail and / or tickets.
Phone Support in Cloud Web Hosting
Since we have live telephone support 14 hrs per day, you are able to get in touch with us and speak with one of our customer support representatives to learn more about all cloud web hosting
that we offer and ensure that our servers meet the system requirements for your web sites before you purchase anything. For your benefit, we have telephone numbers on as many as 3 different continents and you will be able to call the one closer to you - in the U.S.A., Great Britain or Australia. In case you are already a customer, you can call us about general and billing issues, and about some technical issues. If the trouble is strictly technical or it requires longer time to handle, you will have to use our ticketing system, which will enable both you and our tech support team to monitor the information supplied by each side.
Phone Support in Semi-dedicated Servers
We offer live phone support 14 hrs per day as a part of the support services for every single semi-dedicated server
plan that we offer. Considering the fact that some issues are more complex and time-consuming, you will need to open a support ticket if you experience such a problem, still for all the general, billing or small-scale tech issues you can always give us a call and we will assist you in a timely manner in order to save you the time you'll need to spend on opening a ticket. Even if you do not have an account yet, you are able to find out if you can host your internet sites on our cutting-edge cloud platform or you will be able to receive any other general info about our semi-dedicated services. We now have local phone numbers in the United States of America, Great Britain and Australia as well as a worldwide number, therefore you will be able to call the one that is closer to your location.