In case you’ve got a site, a problem may always appear and it doesn’t automatically need to be associated with the hosting service itself. For instance, something could go wrong when you update a web-based application or some vital data might be modified or erased mistakenly. Irrespective of what the essence of the problem might be, you’ll need to touch base with the customer service team and request them to retrieve a backup or to help you solve the problem that you’re struggling with. How fast they’ll do this will determine the time that your sites will be inaccessible. For given sites like community websites or web stores, a protracted outage period often means losing users and money. With this in mind, it’s rather important for you to use the services of a company that offers not only a very good client support service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from our company, you can forget about waiting for hours and hours, or even one whole day, to receive a response to a helpdesk ticket or an email. No matter when you contact us, we will assist you within 60 minutes max with any technical and sales inquiries you might have. In fact, our real response time rarely exceeds 20-30 minutes. As we are available to you 365 days a year, you’ll always receive support in a timely fashion and we understand just how crucial this is in the electronic world. Soon after you contact us, we will respond to your inquiries. If you encounter any technical problem, we will cope with it for you, or we will give you all the necessary information in case there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we recognize precisely how critical it is to get timely assistance, we guarantee that you won’t ever have to wait around for more than sixty minutes to receive a reply to any trouble ticket that you submit from your semi-dedicated server Control Panel. As a matter of fact, you will rarely have to wait for more than 20 to 30 minutes and this applies to any question regardless of its nature – general, billing or technical. Also, our customer and technical support staff will be at your service 24-7-365, which goes to say that even if you post a ticket during legal holidays, you will invariably get an instant reply, which will contain the answer to a query, the solution to a problem or the info required to resolve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you’ll never need to waste an entire day awaiting a response like you would with other providers.