If your hosting service provider offers live chat support, you'll be able to talk with a representative in real-time and learn useful info or get a problem resolved promptly. The advantage of using chat rather than calling to consult with a live person is that you'll need only a computer with Internet connection, which means that you will not pay any rates in case you're in another state or country. What's more, it'll be simpler to copy and paste data for instance domains, usernames or error messages in other words details that are sometimes difficult to give to the other party over the phone. The live chat is also a faster option to contact your web hosting company's support team in comparison to using a ticketing system. Last, but not least, in the event that some problem requires a little more time to be resolved, you'll be able to do something else while you wait for assistance on the live chat, which means that you will not lose time - something that's not possible when you're on the telephone.
Live Chat Support in Cloud Web Hosting
As part of the support services that we provide for all of our cloud web hosting, we now have live chat support which is online every single day, even on holidays. You can get in touch with us regardless of whether you already have an account or not, considering that we can support you with all sorts of things, ranging from supplying you with general information regarding our services if you are not a customer yet and you are considering to purchase one of our plans, to assisting you with installing an e-mail account in an e-mail client. Part of the issues are more technical and time-consuming, which means that you'll need to take advantage of the ticketing system which is incorporated into the Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a lot of things.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as part of our services, so that when you have any questions about our semi-dedicated servers, you can talk with our customer care team at any time regardless if you've already purchased an account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and problems, yet we can help you with quite a few tech questions too. We can help you select the ideal package for your sites in case you don't have an account yet, we can answer all of the billing questions or concerns you could have or we can help you with setting up your new email address on your PC or smartphone - all this will be done timely as our live chat service is online all day, every single day. Any time you want support, you're able to talk with an agent and save a lot of time.