If your hosting service provider offers live chat support, you'll be able to talk with a representative in real-time and learn useful info or get a problem resolved promptly. The advantage of using chat rather than calling to consult with a live person is that you'll need only a computer with Internet connection, which means that you will not pay any rates in case you're in another state or country. What's more, it'll be simpler to copy and paste data for instance domains, usernames or error messages in other words details that are sometimes difficult to give to the other party over the phone. The live chat is also a faster option to contact your web hosting company's support team in comparison to using a ticketing system. Last, but not least, in the event that some problem requires a little more time to be resolved, you'll be able to do something else while you wait for assistance on the live chat, which means that you will not lose time - something that's not possible when you're on the telephone.