A ticketing system is the most popular channel of communication that web hosting providers offer to their clients. It is usually part of the billing account and is the quickest way to fix an issue that takes some time to investigate or that has to be escalated to a sysadmin. In this way, all replies given by either side will be stored in one place in the event that someone else needs to work on the given problem and the info already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which means that you will have to log in and out of no less than 2 accounts in order to perform a specific operation or to touch base with the hosting company’s support team. If you want to administer several domains and each one of them is hosted in a separate account, you will have to use an even larger number of accounts simultaneously. Additionally, it can take a significant span of time for the hosting provider to process your ticket.