A ticketing system is the most popular channel of communication that web hosting providers offer to their clients. It is usually part of the billing account and is the quickest way to fix an issue that takes some time to investigate or that has to be escalated to a sysadmin. In this way, all replies given by either side will be stored in one place in the event that someone else needs to work on the given problem and the info already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which means that you will have to log in and out of no less than 2 accounts in order to perform a specific operation or to touch base with the hosting company’s support team. If you want to administer several domains and each one of them is hosted in a separate account, you will have to use an even larger number of accounts simultaneously. Additionally, it can take a significant span of time for the hosting provider to process your ticket.
Integrated Ticketing System in Cloud Web Hosting
In stark contrast with what you may find with numerous other hosting providers, the support ticket system that we use with our cloud web hosting is an essential part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to memorize different login credentials, since you’ll be able to manage both your tickets and the hosting account itself in a single location. So, in case you have an enquiry or face a complication, you can contact our client service staff representatives on the spur of the moment. Our system comes with an intelligent search functionality. This goes to say that even if you have posted tons of tickets over the years, you will be able to find the one that you want without efforts. You can also see knowledge base hints on resolving commonly met predicaments.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with our company and you want to get in touch with our support team, you will be able to open a support ticket directly from your Hepsia Control Panel instead of using an entirely different help desk support platform like you’ll have to do with the majority of hosting companies on the marketplace. Our integrated ticketing system will enable you to submit a new ticket without difficulty and to search through older tickets using a clever search box. Additionally, you will be able to browse the applicable knowledgebase articles that our system will present you with on the basis of the category that you select for your new ticket. You can carry out all of the aforementioned things without signing out of your Hepsia Control Panel at any time, which implies that in case you confront any difficulty or have an enquiry, you can touch base with our technicians and fix the problem at hand in less than one hour using a single platform.