24/7 Customer Support
Why is the provision of a good quality customer support service vital on today?s Internet hosting market? Which are the common customer support channels?
Being able to get in touch with your cloud web hosting provider if you have any questions or encounter any problems is quite important and how quickly they'll respond and take action could be crucial, particularly if your website is business-oriented, as more downtime often means losing prospective customers. The support options are an easy way to distinguish genuine providers from resellers. The second typically answer only to e-mail messages or support tickets and you will need to wait for a day or more so as to receive a reply. When the problem requires several responses, you could end up losing days to get a simple problem resolved. Using an authentic and reliable hosting supplier, you'll be able to get in touch with the support team anytime and get a quick reply whatever the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Web Hosting
The customer and technical support services for all of our cloud web hosting
packages are twenty-four-seven, thus you can forget about waiting for several days in order to get assistance. If you aren't our client yet, you can call us, chat with a representative or send an email message. If you currently have an account, you are able to open a support ticket in addition to the other three methods of communication. You can choose the most appropriate way to contact us based on what your location is or what equipment you are using. We are able to assist you for almost any hosting-related query that you have or issue that you could experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in such a case the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
You're able to try our support services even before you aquire a semi-dedicated server
account from our company since we have telephone and online chat support for billing, pre-sales and common questions. Our representatives will assist you to pick the right package or supply you with information about our servers, so as to confirm if the system requirements for your web sites are met. If you are an active customer, you also have the option to get in touch with us through electronic mail or via our ticketing system, that can be accessed via the Hepsia web hosting Control Panel. We warrant that every time you employ any of these 2 methods of contact, you'll get an answer within less than one hour and that’s 24/7, including weekends and official holidays. If you have used the hosting services of other suppliers, even large ones, you can compare the reply time because it ordinarily takes a whole day for them to address a ticket.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server
through us, you can contact us anytime using different channels and the maximum time that you will have to wait for a response is approximately one hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is present 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything relevant to the applications that are pre-installed on your server. To contact us about a tech issue, you can open a support ticket through the Help section of your billing Control Panel or you can send us an e-mail message. If you have any kind of common questions or you would like to find out about our services before you order, you can employ our live chat or you could call one of the local telephone numbers that we have in different countries around the world. In the event that you're looking for support for third-party software that you are unable to set up or manage efficiently, you are able to add the Managed Services upgrade to your package and our system administrators will assist you.